Shipping/ Returns/ Pickup
🖤 MY ALTER EGO CLOSET
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Return Policy/ Shipping Policy / Pick -up Policy
Your shopping experience matters to us! Please take a moment to review our updated policies before placing your order.
PICKUP / LOCAL CUSTOMERS ONLY
Please note online local pick-up orders
will be ready 2-3 business days after order is received between 4pm-7pm.
We will contact you to arrange pickup. If you have any concerns in regard to your order you can
text 313.644.6714 with your order number.
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SAME DAY PICK UP / RUSH PICKUP
There is a $15.00 Prepay rush fee for same day pickups.
Pickup time range between 4pm-7pm (not guaranteed)
If this service is needed, please text 313.644.6714 with order number.
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** NO CASH WILL BE ACCEPTED FOR THIS SERVICE**
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​ RETURNS
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✨ All Sales Are Final
Because our collections are limited quantity, all sales are final unless otherwise stated below.
👠Footwear Returns
Shoes are the only items eligible for exchange/ in-store credit.
✔ Return request must be made within 3days of confirmed delivery or pickup.
✔ Shoes must be unworn, unused, and in original condition with the original shoe box.
✔ Email myalteregocloset@gmail.com with:
• Order Number
• Reason for Return
• Clear Photos
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If approved, footwear returns will be issued STORE CREDIT/ EXCHANGE ONLY after the merchandise has been received, inspected, and approved.
🚚 Return shipping costs/ travel fees are the customer’s responsibility.
📦 Damaged or Incorrect Orders
Please inspect your order immediately upon delivery or pickup.
If you receive an incorrect item or an item damaged during transit, contact myalteregocloset@gmail.com within 3days of delivery or pickup with your order number and clear photos.
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When will my order ship?
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Shipping typically takes between 2-3 days to process order and 3 to 5 business days after that for expected delivery. Please account for non-business days when calculating your shipping method. You will receive an email with tracking information when your order has been shipped. Once your item is shipped and tracking has been provided we are no longer responsible for your package, but we will assist how we can for lost items.
How do I change my shipping address once my order is placed?
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If you have entered an incorrect shipping address, please email us as soon as possible Myalteregocloset@gmail.com so that we can correct your address. Once your package has shipped we can not change the address that was originally provided.